Privacy & Refund Policies
Returns:
~ Our policy lasts 30 days from Date of Purchase and Requires an Approval
~ If 30 days have gone by since the date of your purchase, unfortunately we can’t offer you a refund or exchange
~ To be eligible for a Return, your item must be unopened, unused and in the same condition that you received it
~ It must also be in the original packaging
~ Additional non-returnable items: Gift cards, Samples, and Non-Raw Skin Care or Red Cherry Group Products of any kind
~ Any item not in its original condition, is deemed damaged or missing parts for reasons not due to our error can not be returned
~ Any item that is returned more than 30 days after delivery
~ Sale or received Discounted items can not be RETURNED.
~ Only regular priced items may be refunded applicable to rules, unfortunately sale items cannot be refunded.
Return Requests Must:
Request a refund by emailing the following:
~ A Snap Shot of Your Purchased Product
~ A Snap Shot or PDF of receipt and proof of purchase
~ Full Name, Address and Day Time Phone Number
~ A Legitimate Reason for Returning
Request Instruction
~ Email us at Contact@rawskincareshop.com
~ If you are approved, then your refund will be processed when we receive back the exact product we approved
~ credit will automatically be applied (when Item Approved is received back to Specified address from the instruction from Return Request Approval Email ) to your credit card or original method of payment, within a Standard amount of days including shipping, received records and inspection
~ Refunds (if applicable): Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
~ We will also let you know if and when the Returned Product is safely received, so please ship back to Us properly, with insurance (Check with the Shipper you have chosen)
~If your package comes damaged, we will email you the pictures and Snap Shots from the label for you to make a claim with the shipper you have used /chosen
Late or Missing Refunds (if applicable)
If you haven’t received a refund with in 3 weeks after we have approved and sent you an Email of Approval after receiving the returned described Item then:
~ First check your bank account again
~ Then contact your credit card company, it may take some time before your refund is officially posted.
~ Next contact your bank. There is often some processing time before a refund is posted.
~If you’ve done all of this and you still have not received your refund yet, please contact us at 847 823 1727
~ we will always do our best
Summary of Specifics:
Sale items, Samples, Open and Discounted Products are not returnable
Only regular priced items may be refunded (unfortunately sale items cannot be Refunded or Exchanged
We will and can not Exchange or Give a Credit for any Personal Care Products by Law.
DAMAGED SHIPPING and ITEMS Damaged in BOXES:
~ Rarely do we ever pack unwisely, but if You receive a damaged Box or Open and see an Item has leaked or broken, call the Shipper on the Shipping Label.
~DO NOT REMOVE ITEMS and take a Snap Shot, You will need it for PROOF of DAMAGE
~ We use USPS, UPS Services and sometime FedEx.if your location requires.
~ You must Fill out a Damage Claim and Follow THEIR INSTRUCTIONS
~ Email us a copy of the Claim
~ Email Us a Copy of your Payment RECEIPT
~ Email us a Snap Shot of the Damages
~ Email us your Full Name , Address and Day Time Number
~ Email Us the Details
We will work as hard as we can to solve the Damaged Shipment and reship your purchase only
~For all Returns for all Situations when APPROVED we will Send you Shipping Instructions by Email.
~ You will be responsible for paying for your own shipping costs for returning your item unless it is approved in an insurance claim by the shipper.
~ If Shipping is approved by the shipper they will inform you of their support and ship payment back policies.
~ Shipping costs are non-refundable.
~If you receive a refund, the cost of return shipping will not be deducted from your refund.
~ Note the time of Shipping back for a refund and Return Approval Varies on Shipping Dates and Arrival at our facility and processing
~If you are shipping an item over $75, you should consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
PRIVACY STATEMENT
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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
~When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, phone and email address.
~ When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system
~ Email marketing (if applicable): With your permission, we may send you emails about our company, new products, bonuses, coupons and other updates.
You can opt out at anytime by sending us a request to remove you from all our marketing mailing lists and include your email address
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at 847 823 1727
OR mail us:
Red Cherry Group
324 So. Prospect Ave. Park Ridge Illinois US 60068
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify's data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 9 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at contact@rawskincareshop.com or by mail at:
Red Cherry Group
[Re: Privacy Compliance Officer]
324 So. Prospect Ave. Park Ridge Illinois US 60068
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FULL TERMS OF SERVICE
Are located on CHECKOUT PAGE
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